Shipping Policy

At Tovolo Company, we strive to provide a seamless delivery experience from the moment you place your order. Our shipping policy details how we handle, process, and ship your items to ensure they arrive safely and efficiently.

Our Shipping Approach

Many of our products ship directly from trusted manufacturers and fulfillment centers to minimize storage, reduce waste, and speed up delivery. This approach allows us to:

  • Offer reliable, thoughtfully designed home and lifestyle products

  • Keep prices fair without unnecessary retail markups

  • Reduce packaging waste and support sustainability

We appreciate your understanding as we work to make delivery smarter and more eco-friendly.

1. Order Processing & Shipping Costs

Processing Time:
Please allow 2–5 business days for order review, quality checks, and packaging before shipment. During peak periods (holidays or promotions), this may extend to 6 business days.

Shipping Fee:
We offer a flat $6.99 shipping fee for all orders, no matter the location.

2. Estimated Delivery Time

Delivery times depend on your region and the fulfillment center used:

  • United States: 8–14 business days

  • Canada / UK / Australia: 10–16 business days

  • Other International Locations: 14–21 business days

While we aim to deliver promptly, delays may occur during high-volume periods or due to customs processing.

3. Order Tracking

Once your order ships, you’ll receive an email with tracking information.

Note:
Tracking updates may take 1–3 business days to appear. If you don’t see updates immediately, your order is still on its way.

4. International Shipments & Customs

For international orders, shipments are sent DDU (Delivered Duty Unpaid), meaning:

  • Any customs duties, import taxes, or additional fees are the customer’s responsibility

  • Tovolo Company is not liable for delays caused by customs processing

  • Customs fees are typically minimal, but regulations vary by country

5. Order Changes or Cancellations

To ensure quick processing, orders cannot be changed or canceled once they’ve entered the processing stage. If you wish to modify or cancel your order, please contact us at service@skygncaw.com within 12 hours of purchase.

6. Lost or Damaged Packages

Your satisfaction is important to us. If your package arrives damaged or is lost in transit, we will take care of it:

  • Damaged Items: Send us a photo within 72 hours of delivery, and we’ll send a replacement at no extra cost.

  • Lost in Transit: If the carrier confirms your order is lost, we’ll ship a replacement at no charge.

Thank you for choosing Tovolo Company. We’re committed to delivering your products safely, sustainably, and reliably.